Privacy Policy

1. Introduction

At Maverick Water Heaters, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, contact us, or utilize our plumbing and water heater services in the SF Bay Area, California.

2. Information We Collect

We collect personal information that you voluntarily provide to us when requesting an estimate, booking a service appointment, or contacting us through our website. This information may include:

• First and Last Name
• Phone Number
• Email Address
• Service/Billing Address
• Details about your home's plumbing systems or water heater requirements

3. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Specifically, we use your information to:

• Provide free phone estimates and schedule service appointments.
• Send appointment confirmations, updates, and service-related alerts.
• Communicate with you regarding available rebates and utility incentives.
• Address customer service inquiries, feedback, and support requests.
• Sync lead generation data with our internal CRM systems for follow-ups.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., website hosting, scheduling platforms, and CRM software), provided they agree to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, or ensure safety.

5. California Privacy Rights (CCPA/CPRA Compliant)

As a California-based service provider serving homeowners in San Mateo, Palo Alto, and the SF Bay Area, we respect the privacy rights of California residents. Under the California Consumer Privacy Act (CCPA), you have the right to request access to the specific categories of personal information we have collected, request the deletion of your personal information, and opt-out of any prospective sharing of your information.

To exercise any of these rights, please contact us at (650) 400-2459 or email us at maverickwaterheaters@gmail.com.

6. Security of Your Information

We implement a variety of administrative, physical, and technical security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or database storage is 100% secure. While we strive to protect your personal details, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website may use "cookies" to enhance user experience. Cookies help us understand website traffic patterns and optimize site speed and structure. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the site may not function properly if cookies are disabled.

8. Changes to This Privacy Policy

Maverick Water Heaters reserves the right to update this Privacy Policy at any time. When we do, we will update the "Effective Date" at the top of this page. We encourage visitors to check this page periodically for any modifications.

9. Contacting Us

If you have any questions about this Privacy Policy, please contact us:

Maverick Water Heaters
📍 Serving San Mateo & SF Bay Area, CA
📞 Phone: (650) 400-2459
✉️ Email: maverickwaterheaters@gmail.com